Knowledge Management Strategy by Means of Virtualization in Covid-19

Eissa Mohammed Ali Qhal

Abstract


In an era where companies, governmental programs, and the economy are knowledge-driven, they must understand the best ways to apply knowledge management to yield better results. Fortunately, technology is continuously evolving to better cope with knowledge management's arising challenges by innovating better problem-solving models. Cloud computing is one of the many technologies today that has revolutionized how different companies and economic sectors treat knowledge management by enabling this Knowledge's virtualization. The paper focuses on knowledge management transition to virtualization technology in supporting businesses during the COVID-19. Pandemic times despite many social restrictions being put in place to contain the virus. The text further presents the results of a study involving major firms in different sectors and how their applied virtualization technology is yielding results even during the toughest of times in any company or economy.


Keywords


Customer services quality; Customer satisfaction; Consumer behavior; Electronic commerce; Retailing

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DOI: https://doi.org/10.47738/jads.v1i2.46

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Journal of Applied Data Sciences

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