Impacting Technology on Employees' Job Performance: A Case Study of Commercial Banks in Vietnam

Lam Thanh Hien, Phan Thanh Tam
Pages 1129-1142
Abstract Views 755
PDF Downloads 865
Crossref Citations -
DOI https://doi.org/10.47738/jads.v6i2.630

Abstract


Technology is driving rapid transformation in the way people work. Many banks have caught up by introducing technology into their operations and training their personnel to use technology to optimize work productivity. Besides, employee technology competency is one of the most critical issues for organizations, helping them maintain a competitive position in the market. Therefore, the research aimed to measure critical factors impacting on bank employees' job performance and policy recommendations. The methodology of this study applied a structural equation model consisting of five factors: knowledge, attitude, hard skills, soft skills, and technology, and examined the impact of the above factors on tasks, context, and job performance. Data were collected from 900 employees working for 40 branches at 15 commercial banks in Vietnam and processed using SPSS 20.0 and Amos software. After testing the scale’s reliability, convergence, and discrimination, the study's findings showed that the critical factors of knowledge, attitude, skills, and technology positively impact task, contextual, and job performance. In addition, the originality of this research includes the introduction of technological factors into the model, a new factor of the banking industry in the digital transformation period in Vietnam. Based on the results of testing the research model, the authors provided empirical evidence that the career competency framework includes critical factors: knowledge, attitude, skills, and technology that positively impact task performance, contextual performance, and employee job performance. The practical implications of the article proposed management implications to help employees, managers, and policymakers improve employees' knowledge, attitudes, and skills, which play an essential role in performing their duties, and improving job performance in digital competency is one of the required skills in the banking industry.

Keywords


Technology; Career Competency; Task; Contextual; Job Performance; Commercial Banks

Full Text:

PDF

References


A. M. S. Abukhalifa and N. L. M. Kamil, "Intensifying employees’ job performance in Palestine banking sector: How personal attributes tell us?," International Journal of Business and Society, vol. 23, no. 1, pp. 560–584, 2022. https://doi.org/10.33736/ijbs.4630.2022

A. Adekiya, "Perceived job insecurity and task performance: What aspect of performance is related to which facet of job insecurity," Current Psychology, vol. 43, no. 2024, pp. 1340–1358, 2024. https://doi.org/10.1007/s12144-023-04408-4

M. Akdere and T. Egan, "Transformational leadership and human resource development: Linking employee learning, job satisfaction, and organizational performance," Human Resource Development Quarterly, vol. 31, no. 4, pp. 393–421, 2020. https://doi.org/10.1002/hrdq.21404

A. Demir, M. Kiziloglu, T. Budur, and A. Heshmati, "Elaborating on the links between declarative knowledge, procedural knowledge, and employee performance," SN Business & Economics, vol. 3, no. 23, pp. 1–30, 2023. https://doi.org/10.1007/s43546-022-00402-3

H. Deng, S. X. Duan, and S. Wibowo, "Digital technology-driven knowledge sharing for job performance," Journal of Knowledge Management, vol. 27, no. 2, pp. 404–425, 2023. https://doi.org/10.1108/JKM-08-2021-0637

S. X. Duan, H. Deng, and S. Wibowo, "Technology affordances for enhancing job performance in digital work," Journal of Computer Information Systems, vol. 21, no. 2, pp. 1–13, 2023. https://doi.org/10.1080/08874417.2023.2188497

D. Elamalki, A. Kaddar, and N. Beniich, "Impact of motivation on the job performance of public sector employees: The case of Morocco," Future Business Journal, vol. 10, no. 53, pp. 1–15, 2024. https://doi.org/10.1186/s43093-024-00342-4

I. Hafeez, Z. Yingjun, S. Hafeez, R. Mansoor, and K. U. Rehman, "Impact of workplace environment on employee performance: Mediating role of employee health," Business, Management and Education, vol. 17, no. 2, pp. 173–193, 2019. https://doi.org/10.3846/bme.2019.10379

V. Kisekka and S. Goel, "An investigation of the factors that influence job performance during extreme events: The role of information security policies," Information Systems Frontiers, vol. 25, no. 2023, pp. 1439–1458, 2023. https://doi.org/10.1007/s10796-022-10281-6

M. Krijgsheld, L. G. Tummers, and F. E. Scheepers, "Job performance in healthcare: A systematic review," BMC Health Services Research, vol. 22, no. 149, pp. 1–17, 2022. https://doi.org/10.1186/s12913-021-07357-5

J. Kumari and J. Kumar, "Influence of motivation on teachers’ job performance," Humanities and Social Sciences Communications, vol. 10, no. 158, pp. 1–11, 2023. https://doi.org/10.1057/s41599-023-01662-6

J. Hair, R. Anderson, R. Tatham, and W. Black, Multivariate Data Analysis, Prentice-Hall, Upper Saddle River, NJ, USA, 2018.

Y. M. Kundi, M. Aboramadan, E. M. I. Elhamalawi, and S. Shahid, "Employee psychological well-being and job performance: Exploring mediating and moderating mechanisms," International Journal of Organizational Analysis, vol. 29, no. 3, pp. 736–754, 2021. https://doi.org/10.1108/IJOA-05-2020-2204

S. Y. Lee and S. W. Lee, "Social media use and job performance in the workplace: The effects of Facebook and KakaoTalk use on job performance in South Korea," Sustainability, vol. 12, no. 10, pp. 1–18, 2020. https://doi.org/10.3390/su12104052

Z. Luo, E. Ma, and A. Li, "Driving frontline employee performance through mentorship, training, and interpersonal helping: The case of upscale hotels in China," International Journal of Tourism Research, vol. 23, no. 5, pp. 846–857, 2021. https://doi.org/10.1002/jtr.2447

K. T. Mahmud, I. S. Wahid, I. Arif, and J. B. Martinez, "Impact of training needs assessment on the performance of employees: Evidence from Bangladesh," Cogent Social Sciences, vol. 5, no. 1, pp. 1–14, 2019. https://doi.org/10.1080/23311886.2019.1705627

E. Marescaux, S. De Winne, and A. Forrier, "Developmental HRM, employee well-being, and performance: The moderating role of developing leadership," European Management Review, vol. 16, no. 2, pp. 317–331, 2019. https://doi.org/10.1111/emre.12168

R. Muhammad, F. Muhammad, A. Saman, S. Fakhar, and K. Imrane, "Linking job crafting, innovation performance, and career satisfaction: The mediating role of work engagement," Work, vol. 75, no. 3, pp. 877–886, 2023. https://doi.org/10.3233/WOR-211363

C. Ng, W. Wider, C. Yang, L. Jiang, A. Vasudevan, P. Bhandari, and H. P. T. Lee, "Keys factor affecting employee performance in the banking sector: A Delphi study," Cogent Business & Management, vol. 11, no. 1, pp. 1–17, 2024. https://doi.org/10.1080/23311975.2024.2409942

J. Park, S. J. Han, J. Kim, and W. Kim, "Structural relationships among leadership, affective organizational commitment, and job performance: The mediating role of work engagement," European Journal of Training and Development, vol. 46, no. 9, pp. 920–936, 2022. https://doi.org/10.1108/EJTD-10-2020-0149

T. Ren, X. Jin, M. Rafiq, and T. Chin, "Moderation of housing-related factors on psychological capital–job embeddedness association," Frontiers in Psychology, vol. 10, pp. 1–6, 2019. https://doi.org/10.3389/fpsyg.2019.01618

C. M. Ringle, M. Sarstedt, R. Mitchell, and S. P. Gudergan, "Partial least squares structural equation modeling in HRM research," The International Journal of Human Resource Management, vol. 31, no. 12, pp. 1617–1643, 2020. https://doi.org/10.1080/09585192.2017.1416655

S. K. Roy, M. R. Khan, and N. I. Shanto, "Bankers’ job stress, job performance, and job commitment trajectories during the COVID-19 pandemic," Journal of Entrepreneurship, Management, and Innovation, vol. 19, no. 3, pp. 203–228, 2023. https://doi.org/10.7341/20231936

N. Saffar and A. Obeidat, "The effect of total quality management practices on employee performance: The moderating role of knowledge sharing," Management Science Letters, vol. 10, no. 1, pp. 77–90, 2020. https://doi.org/10.5267/j.msl.2019.8.014

S. Sahoo, "Assessment of TPM and TQM practices on business performance: A multi-sector analysis," Journal of Quality in Maintenance Engineering, vol. 25, no. 3, pp. 412–434, 2019. https://doi.org/10.1108/JQME-06-2018-0048

D. A. Shepherd, V. Souitaris, and M. Gruber, "Creating new ventures: A review and research agenda," Journal of Management, vol. 47, no. 1, pp. 11–42, 2021. https://doi.org/10.1177/0149206319900537

B. Sypniewska, M. Baran, and M. Kłos, "Work engagement and employee satisfaction in the practice of sustainable human resource management – Based on the study of Polish employees," International Entrepreneurship and Management Journal, vol. 19, no. 2023, pp. 1069–1100, 2023. https://doi.org/10.1007/s11365-023-00834-9

N. H. Utin and S. Y. Yosepha, "The model of employee performance," International Review of Management and Marketing, vol. 9, no. 3, pp. 69–73, 2019. https://doi.org/10.32479/irmm.8025

J. F. Ybema, V. T. Vuuren, and V. K. Dam, "HR practices for enhancing sustainable employability: Implementation, use, and outcomes," International Journal of Human Resource Management, vol. 31, no. 7, pp. 886–907, 2020. https://doi.org/10.1080/09585192.2017.1387865

L. Yiming, L. Yan, and Z. Jinsheng, "Effects of organizational climate on employee job satisfaction and psychological well-being: The role of technological influence in Chinese higher education," BMC Psychology, vol. 12, no. 536, pp. 1–12, 2024. https://doi.org/10.1186/s40359-024-01992-3




DOI: https://doi.org/10.47738/jads.v6i2.630

Refbacks

  • There are currently no refbacks.


Barcode

Journal of Applied Data Sciences

ISSN:2723-6471 (Online)
Publisher:Bright Publisher
Website:http://bright-journal.org/JADS
Email:taqwa@amikompurwokerto.ac.id (principal contact)
  support@bright-journal.org (technical issues)

This work is licensed under a Creative Commons Attribution-ShareAlike 4.0