Applying Structural Equation Modelling for Examining the Impact of Quality Dimensions in Improving the Adoption of Digital-Learning Platforms

Abstract

Although a number of studies have proved the significance of quality characteristics in improving Digital-learning platforms success, there is few research about the impact of quality dimensions in increasing system adoption and usage. As a result, our research investigated the impact of quality indicators such as Quality of Service, quality of learning content and information, and quality of system on Digital-learning platforms usability. Quality of Service, quality of learning content and information, and quality of system characteristics were determined to be the essential components impacting Digital-learning platforms adoption among learners. The study revealed that system quality was the most critical factor influencing the perceived ease of use and usefulness of Digital-learning platforms. Information quality also had a significant impact on both perceived ease of use and usefulness. Additionally, service quality affected these usability factors as well. The findings indicate that system quality significantly influenced usability factors, specifically perceived ease of use and perceived usefulness (H1: β = 0.321; H2: β = 0.366). Additionally, service quality is found to have a significant effect on both usability factors, ease of use and usefulness (H5: β = 0.371; H6: β = 0.366). Furthermore, the results are essential in determining the importance of those quality components that can be utilized by developers in institutions of higher education to enhance their Digital-learning platforms experiences.