Navigating Institutional Pressures and Cognitive Aspects: Strategies for Sustainable Corporate Performance in Creative Industries
Abstract
This study examines the relationship between institutional pressures and corporate performance through the lens of corporate cognitive aspects in the Indonesian creative industry sector. Data were collected from 531 business owners across fashion, food, and crafts sectors and analyzed using Structural Equation Modeling Partial Least Squares (SEM–PLS). The results show that institutional pressures significantly affect digital transformation (β = 0.656, p < 0.001), entrepreneurial orientation (β = 0.748, p < 0.001), dynamic capability (β = 0.660, p < 0.001), and competitive advantage (β = 0.759, p < 0.001). However, the direct effect of institutional pressures on corporate performance is not significant (β = 0.039, p = 0.231). Instead, digital transformation (β = 0.347, p < 0.001), entrepreneurial orientation (β = 0.146, p = 0.007), and dynamic capability (β = 0.446, p < 0.001) mediate the relationship, explaining 65% of the variance in corporate performance (R² = 0.65). This study contributes to the literature by highlighting the role of corporate cognitive aspects and emphasizing the integration of institutional theory into entrepreneurial practice. Moreover, it aligns with Sustainable Development Goals (SDGs) 9 and 12 by promoting responsible consumption and innovation in industry. One limitation of this study lies in its focus on Indonesia’s creative sector, suggesting that future research should explore broader contexts. The findings encourage businesses to adopt corporate cognitive aspects to achieve sustainable growth. Future studies could also investigate additional antecedents of corporate cognitive aspects and their influence on environmental performance.
Keywords
Full Text:
PDFReferences
F. Tobing, A. R. Lubis, J. J. Maruf, and S. Chan, "Will Interactive Social Media Influence Customers' Intention to Purchase Halal Cosmetics?," International Journal of Sustainable Development & Planning, vol. 19, no. 12, 2024. https://doi.org/10.18280/ijsdp.191232
A. Ali, M. Sherwani, A. Ali, Z. Ali, and M. Sherwani, "Investigating the antecedents of halal brand product purchase intention: an empirical investigation," Journal of Islamic Marketing, vol. 12, no. 7, pp. 1339-1362, 2021. https://doi.org/10.1108/JIMA-03-2019-0063
J. Arora, S. Bali, N. Aggarwal, G. Mamgain, and T. Sharma, "AI-Driven Personalization Of Brand Voice: Enhancing Customer Engagement And Brand Identity," Int J Environ Sci, pp. 935-943, 2025. https://doi.org/10.64252/8ak79r86
T. A. Phan and V. D. Bui, "AI with a Heart: How perceived authenticity and warmth shape trust in healthcare chatbots," Journal of Marketing Communications, pp. 1-21, 2025. https://doi.org/10.1080/13527266.2025.2508887
M. Ng, M. Law, L. Lam, and C. Cui, "A study of the factors influencing the viewers' satisfaction and cognitive assimilation with livestreaming commerce broadcast in Hong Kong," Electronic Commerce Research, vol. 23, no. 3, pp. 1565-1590, 2023. https://doi.org/10.1007/s10660-022-09656-3
Y.-H. Kuo, "The retail brand personality-Behavioral outcomes framework: Applications to identity and social identity theories," Front Psychol, vol. 13, p. 903170, 2022. https://doi.org/10.3389/fpsyg.2022.903170
F. J. F. Macieira, D. C. Pinto, T. Oliveira, and M. H. Yanaze, "Bits and Biases: Exploring Perceptions in Human-like AI Interactions Using the Stereotype Content Model.," in FEMIB, 2025, pp. 161-166. https://doi.org/10.5220/0013192700003956
D. Gefen, V. S. Rao, and N. Tractinsky, "The Conceptualization of Trust, Risk and Their Relationship in Electronic Commerce: The Need for Clarifications.," in HICSS, 2003, p. 192. https://doi.org/10.1109/HICSS.2003.1174442
A. Nuh, M. Rizan, and A. M. Sadat, "Exploring Continued Use Intention of the AI Platform Among Students in Indonesia: An Extended ECM Framework," Interdisciplinary Journal of Information, Knowledge, and Management, vol. 20, p. 006, 2025. https://doi.org/10.28945/5444
B. B. Nielsen, "The role of trust in collaborative relationships: A multi-dimensional approach," M@ n@ gement, vol. 7, no. 3, pp. 239-256, 2004. https://doi.org/10.3917/mana.073.0239
A. Alharbi, A. Pandit, P. J. Rosenberger III, and S. Miah, "Understanding AI-enabled conversational agent customer experiences in religious tourism," Journal of Islamic Marketing, 2025. https://doi.org/10.1108/JIMA-07-2024-0309
L. Chen, Z. Wang, and H. Pang, "Collaborative AI enabled place branding: a hybrid-narrative review and prospects for future research," Open J Soc Sci, vol. 12, no. 4, pp. 536-566, 2024. https://doi.org/10.4236/jss.2024.124037
C. Qian, S. Seuring, and R. Wagner, "A review of inter-firm relationship quality in supply chains," Journal of Business & Industrial Marketing, vol. 36, no. 12, pp. 2187-2200, 2021. https://doi.org/10.1108/JBIM-05-2019-0199
W. Nadeem, M. Juntunen, F. Shirazi, and N. Hajli, "Consumers' value co-creation in sharing economy: The role of social support, consumers' ethical perceptions and relationship quality," Technol Forecast Soc Change, vol. 151, Feb. 2020, doi: 10.1016/j.techfore.2019.119786.
K. E. Riana, E. R. Halim, S. Suroso, and C. Chairy, "The effect of co-creation on relationship quality: the role of outcome quality," Asian-Pacific Management Accounting Journal, vol. 17, no. 1, pp. 250-282, 2022. https://doi.org/10.24191/APMAJ.V17i1-10
W. Winit, E. Ekasingh, and J. Sampet, "How disclosure types of sustainability performance impact consumers' relationship quality and firm reputation," Sustainability, vol. 15, no. 1, p. 803, 2023. https://doi.org/10.3390/su15010803
Y.-C. Yen and S.-C. Chen, "The Triple Pathway to Loyalty: Understanding How Banks' Corporate Social Responsibility Influences Customers via Moral Identity, Service Quality, and Relationship Quality," Sustainability, vol. 17, no. 7, p. 3220, 2025. https://doi.org/10.3390/su17073220
R. A. Rather, T. Rasul, H. Khan, and I. Khan, "Unveiling the dynamics between consumer brand engagement, experience, and relationship quality towards luxury hotel brands: Moderating investigation of brand reputation," Int J Hosp Manag, vol. 116, p. 103572, 2024, https://doi.org/10.1016/j.ijhm.2023.103572
M. Kalubanga and S. Namagembe, "Trust, commitment, logistics outsourcing relationship quality, relationship satisfaction, strategy alignment and logistics performance-a case of selected manufacturing firms in Uganda," The International Journal of Logistics Management, vol. 33, no. 1, pp. 102-140, 2022. https://doi.org/10.1108/IJLM-05-2020-0215
I. Snijders, L. Wijnia, R. M. Kuiper, R. M. J. P. Rikers, and S. M. M. Loyens, "Relationship quality in higher education and the interplay with student engagement and loyalty," British Journal of Educational Psychology, vol. 92, no. 2, pp. 425-446, 2022. https://doi.org/10.1111/bjep.12455
A. G. Tegambwage and P. S. Kasoga, "Relationship quality and customer loyalty in the Tanzanian microfinance sector," Journal of Financial Services Marketing, vol. 29, no. 1, pp. 138-153, 2024. https://doi.org/10.1057/s41264-022-00191-8
K. Sharif and M. Sidi Lemine, "Customer service quality, emotional brand attachment and customer citizenship behaviors: Findings from an emerging higher education market," Journal of Marketing for Higher Education, vol. 34, no. 1, pp. 18-43, 2024. https://doi.org/10.1080/08841241.2021.1949659
A. Ventura, C. Starke, F. Righetti, and N. Köbis, "Relationships in the Age of AI: A Review on the Opportunities and Risks of Synthetic Relationships to Reduce Loneliness," 2025. https://doi.org/10.31234/osf.io/w7nmz_v1
N. W. Masri, J.-J. You, A. Ruangkanjanases, S.-C. Chen, and C.-I. Pan, "Assessing the effects of information system quality and relationship quality on continuance intention in e-tourism," Int J Environ Res Public Health, vol. 17, no. 1, p. 174, 2020. https://doi.org/10.3390/ijerph17010174
E. Wijaya, A. T. Junaedi, L. Fransisca, S. Chandra, and S. Suyono, "Trust, satisfaction, and loyalty of Islamic bank customers: role of religiosity," Jurnal Aplikasi Manajemen, vol. 21, no. 2, pp. 490-501, 2023. https://doi.org/10.21776/ub.jam.2023.021.02.17
A. Abror, D. Patrisia, Y. Engriani, I. Idris, and S. Dastgir, "Islamic bank trust: the roles of religiosity, perceived value and satisfaction," Asia Pacific Journal of Marketing and Logistics, vol. 34, no. 2, pp. 368-384, 2022. https://doi.org/10.1108/APJML-10-2020-0715
F. Nazera, K. Tanvir, M. K. Haq, and V. Raju, "Examining the Impact of Perceived Quality, Aesthetics, and Durability on Customer Satisfaction: Empirical Evidence and Implications," Journal of Reproducible Research, vol. 2, no. 2, pp. 115-124, 2024. https://journalrrsite.com/index.php/Myjrr/article/view/71/53
M. F. Farah, "Consumer perception of Halal products: An empirical assessment among Sunni versus Shiite Muslim consumers," Journal of Islamic Marketing, vol. 12, no. 2, pp. 280-301, Feb. 2021, doi: 10.1108/JIMA-09-2019-0191.
M. K. Javed, M. Wu, T. Qadeer, A. Manzoor, A. H. Nadeem, and R. C. Shouse, "Role of Online Retailers' Post-sale Services in Building Relationships and Developing Repurchases: A Comparison-Based Analysis Among Male and Female Customers," Front Psychol, vol. 11, Dec. 2020, doi: 10.3389/fpsyg.2020.594132.
A. Samudro, U. Sumarwan, E. Z. Yusuf, and M. Simanjuntak, "Perceived Quality and Relationship Quality as Antecedents and Predictors of Loyalty in the Chemical Industry: A Literature Review," European Scientific Journal, ESJ, vol. 14, no. 28, p. 173, Oct. 2018, https://doi.org/10.19044/esj.2018.v14n28p173
M. Rafazthody, H. Mulia, A. Nadhira, and A. Setyaning, "Halal Marketing Transformation: The Influence of Digital Halal Label on Generation Z Consumers' Purchase Intentions," Formosa Journal of Multidisciplinary Research (FJMR), vol. 3, no. 12, p. 4383, 2024, doi: 10.55927/fjmr.v3i12.12151.
K. Yum and J. Kim, "The influence of perceived value, customer satisfaction, and trust on loyalty in entertainment platforms," Applied Sciences, vol. 14, no. 13, p. 5763, 2024. https://doi.org/10.3390/app14135763
D. A. Mawaddah, U. Suhud, and T. A. Monoarfa, "Green Beauty Loyalty: Investigating The Role Of Perceived Value, Product Quality, And Customer Satisfaction In Environmentally Friendly Cosmetic Products," International Journal Of Education, Social Studies, And Management (IJESSM), vol. 4, no. 2, pp. 473-493, 2024. https://doi.org/10.52121/ijessm.v4i2.276
Fanesa Azara Putri and Fitria Ridhaningsih, "The Influence of Product Quality and Price on Customer Loyalty Through Customer Satisfaction as a Mediator on Wardah BB Cream Products in Padang City," International Journal of Economics and Management Research, vol. 4, no. 1, pp. 329-338, Apr. 2025, https://doi.org/10.55606/ijemr.v4i1.317
N. L. G. N. Sintiadewi, I. M. Sara, and N. W. Sitiari, "The Mediating Role of Brand Trust in the Influence of E-WOM and Product Quality on Purchase Decisions for Natural Cosmetics in Bali," East Asian Journal of Multidisciplinary Research, vol. 3, no. 9, pp. 4235-4254, Sep. 2024, https://doi.org/10.55927/eajmr.v3i9.11374
Y. Wardi, O. Trinanda, and A. Abror, "Modelling halal restaurant's brand image and customer's revisit intention," Journal of Islamic Marketing, vol. 13, no. 11, pp. 2254-2267, Jan. 2022, doi: 10.1108/JIMA-01-2021-0034.
M. Mohit, R. Chaudhry, R. Kumar, and M. Arora, "A critical review of brand image and buying intentions: visualization and bibliometric analysis approach," Benchmarking: An International Journal, 2025. https://doi.org/10.1108/BIJ-02-2023-0111
J. Araújo, I. V. Pereira, and J. D. Santos, "The effect of corporate social responsibility on brand image and brand equity and its impact on consumer satisfaction," Adm Sci, vol. 13, no. 5, p. 118, 2023. https://doi.org/10.3390/admsci13050118
N. Noor, "A closer look at halal brand image: systematic review and future directions," Journal of Islamic Marketing, 2025. https://doi.org/10.1108/JIMA-06-2024-0259
A. D. C. Perera, S. Samarakoon, and W. Wanninayake, "Theoretical linkage between theories of social comparison, brand congruence, self concept and social indentity," Asian Journal of Advanced Research and Reports, vol. 15, no. 3, pp. 19-28, 2021. https://doi.org/10.9734/ajarr/2021/v15i330377
Z. S. Saneian, S. M. Tabataba'i-Nasab, S. Saeida Ardakani, and M. Khodadadi, "Discovering Islamic values: a classical grounded theory approach," Journal of Islamic Marketing, vol. 14, no. 9, pp. 2285-2305, 2023. https://doi.org/10.1108/JIMA-02-2022-0068
M. Yasin, L. Porcu, C. Zarco, and F. Liébana-Cabanillas, "Trust, love and engagement: exploring the dynamics of social media behavior in Islamic banking," Journal of Islamic Marketing, 2025. https://doi.org/10.1108/JIMA-04-2024-0173
I. Fatmawati, A. G. Irianda, and A. Abilawa, "The Influence of Islamic Service Quality, Emotional Attachment, and Religiosity on Satisfaction for Loyalty in the Context of Sharia Banking," in E3S Web of Conferences, EDP Sciences, 2024, p. 02005. https://doi.org/10.1051/e3sconf/202457102005
G. K. S. Lee, "Building Brands for a Sustainable Future: Integrating Strategy, Consumer Response and Ethical Communication," Asian Journal of Economics, Business and Accounting, vol. 25, no. 5, pp. 10-9734, 2025. https://doi.org/10.9734/ajeba/2025/v25i51800
E. E. García-Salirrosas et al., "Purchase intention of healthy foods: the determinant role of brand image in the market of a developing country," Foods, vol. 13, no. 20, p. 3242, 2024. https://doi.org/10.3390/foods13203242
A. E. E. Sobaih, H. Gharbi, R. Brini, and N. Aliane, "Exploring the Mediation Effect of Brand Trust on the Link Between Tourism Destination Image, Social Influence and Brand Loyalty," Societies, vol. 15, no. 1, p. 9, 2025. https://doi.org/10.3390/soc15010009
A. H. Chen and R. Y. Wu, "Mediating Effect of Brand Image and Satisfaction on Loyalty through Experiential Marketing: A Case Study of a Sugar Heritage Destination," Sustainability (Switzerland), vol. 14, no. 12, Jun. 2022, doi: 10.3390/su14127122.
A. H. Tahir, M. Adnan, and Z. Saeed, "The impact of brand image on customer satisfaction and brand loyalty: A systematic literature review," Heliyon, vol. 10, no. 16, 2024. https://doi.org/10.1016/j.heliyon.2024.e36254
E. Amini, "Interactive Media and Brand Image Formation: An Empirical Study," 2025. https://dl.openaccess.ir/o/tcconf8/tcconf8-01880167_2_250506001623.pdf
N. Kervyn, S. T. Fiske, and C. Malone, "Social perception of brands: Warmth and competence define images of both brands and social groups," Consumer Psychology Review, vol. 5, no. 1, pp. 51-68, 2022. https://doi.org/10.1002/arcp.1074
Z. Gilad, O. Amir, and L. Levontin, "The effects of warmth and competence perceptions on users' choice of an AI system," in Proceedings of the 2021 CHI conference on human factors in computing systems, 2021, pp. 1-13. https://doi.org/10.1145/3411764.3446863
K. El Hedhli, H. Zourrig, A. Al Khateeb, and I. Alnawas, "Stereotyping human-like virtual influencers in retailing: does warmth prevail over competence?," Journal of Retailing and Consumer Services, vol. 75, p. 103459, 2023. https://doi.org/10.1016/j.jretconser.2023.103459
S. Yang, W. Xie, Y. Chen, Y. Li, H. Jiang, and W. Zhou, "Warmth or competence? Understanding voice shopping intentions from Human-AI interaction perspective," Electronic Commerce Research, pp. 1-30, 2024. https://doi.org/10.1007/s10660-024-09859-w
M. Battour, K. Mady, M. Salaheldeen, M. Elsotouhy, I. Elbendary, and E. Boğan, "AI-enabled technologies to assist Muslim tourists in Halal-friendly tourism," Journal of Islamic Marketing, vol. 14, no. 5, pp. 1291-1309, 2023. https://doi.org/10.1108/JIMA-01-2022-0001
B. Li, R. Yao, and Y. Nan, "How do friendship artificial intelligence chatbots (FAIC) benefit the continuance using intention and customer engagement?," Journal of Consumer Behaviour, vol. 22, no. 6, pp. 1376-1398, 2023. https://doi.org/10.1002/cb.2218
Y. Xu, J. Zhang, and G. Deng, "Enhancing customer satisfaction with chatbots: The influence of communication styles and consumer attachment anxiety," Front Psychol, vol. 13, Jul. 2022, doi: 10.3389/fpsyg.2022.902782.
X. Cheng, X. Zhang, J. Cohen, and J. Mou, "Human vs. AI: Understanding the impact of anthropomorphism on consumer response to chatbots from the perspective of trust and relationship norms," Inf Process Manag, vol. 59, no. 3, p. 102940, 2022, doi: https://doi.org/10.1016/j.ipm.2022.102940.
Y. Li, B. Wu, Y. Huang, J. Liu, J. Wu, and S. Luan, "Warmth, Competence, and the Determinants of Trust in Artificial Intelligence: A Cross-Sectional Survey from China," Int J Hum Comput Interact, vol. 41, no. 8, pp. 5024-5038, 2025, doi: 10.1080/10447318.2024.2356909.
X. Wang, Y. Wang, and X. Qiu, "How to talk to AI: The role of preset prompt language styles in shaping conversational experience," Int J Hum Comput Interact, vol. 41, no. 12, pp. 7763-7778, 2025. https://doi.org/10.1080/10447318.2024.2400398
Z. Hussain, "AI-driven personalization and purchase intention in modest fashion: Sharia compliance as moderator," International Journal of Halal Industry, vol. 2025, no. 1, pp. 33-45, https://doi.org/10.20885/IJHI.vol1.iss1.art3
P. Weber, H. Steinmetz, and R. Kabst, "Trust in politicians and satisfaction with government-a reciprocal causation approach for European countries," Journal of Civil Society, vol. 13, no. 4, pp. 392-405, 2017. https://doi.org/10.1080/17448689.2017.1385160
D. Gefen, E. Karahanna, and D. W. Straub, "Trust and TAM in online shopping: An integrated model," MIS quarterly, pp. 51-90, 2003. https://doi.org/10.2307/30036519
E. Ozdemir and M. Sonmezay, "The effect of the e-commerce companies' benevolence, integrity and competence characteristics on consumers' perceived trust, purchase intention and attitudinal loyalty," Business and Economics Research Journal, vol. 11, no. 3, pp. 807-821, 2020. https://doi.org/10.20409/berj.2020.283
G. Biesok and J. Wyród-Wróbel, "Customer satisfaction-Meaning and methods of measuring," Marketing and logistic problems in the management of organization, pp. 23-41, 2011. https://d1wqtxts1xzle7.cloudfront.net/53698757
S. Chung, J.-W. Park, and S. Lee, "The influence of CSR on airline loyalty through the mediations of passenger satisfaction, airline brand, and airline trust: Korean market focused," Sustainability, vol. 14, no. 8, p. 4548, 2022. https://doi.org/10.3390/su14084548
R. Amelia and M. Simanjuntak, "The Role of Perceived Usefulness, Social Influence, Data Security, and Consumer Trust Toward Satisfaction of Telemedicine," Malaysian Journal of Consumer and Family Economics, vol. 33, 2024. https://doi.org/10.60016/majcafe.v33.05
Y. Guo, "Digital trust and the reconstruction of trust in the digital society: An integrated model based on trust theory and expectation confirmation theory," Digital Government: Research and Practice, vol. 3, no. 4, pp. 1-19, 2022. https://doi.org/10.1145/3543860
A. Faisal, N. A. Adzharuddin, and R. N. R. Yusof, "The nexus between advertising and trust: conceptual review in the context of halal food, Malaysia," International Journal of Academic Research in Business and Social Sciences, vol. 14, no. 1, pp. 600-620, 2024. https://doi.org/10.6007/IJARBSS/v14-i1/19718
M. Anderson, "Building Trust Through Reliability: A Qualitative Approach to Understanding Customer Loyalty," 2025. https://doi.org/10.20944/preprints202501.0637.v1
K. Hussain, M. S. Fayyaz, A. Shamim, A. Z. Abbasi, S. J. Malik, and M. F. Abid, "Attitude, repurchase intention and brand loyalty toward halal cosmetics," Journal of Islamic Marketing, vol. ahead-of-print, no. ahead-of-print, Jan. 2023, doi: 10.1108/JIMA-08-2022-0210.
H. Riaz, V. Davidaviciene, H. Ahmed, and I. Meidute-Kavaliauskiene, "Optimizing customer repurchase intention through cognitive and affective experience: An insight of food delivery applications," Sustainability, vol. 14, no. 19, p. 12936, 2022. https://doi.org/10.3390/su141912936
W. Prahiawan and J. T. Purba, "The role of e-satisfaction, e-word of mouth and e-trust on repurchase intention of online shop," Anser, MK, Tabash, MI, Nassani, AA, Aldakhil, AM, & Yousaf, no. 2021, 2021. https://doi.org/10.5267/j.ijdns.2021.8.008
M. Iffan, M. Y. Syafei, and N. D. Cuong, "The Mediating Roles of Customer Trust and Satisfaction in E-Service Quality and the Repurchase Intention Relationship," Australasian Accounting, Business and Finance Journal, vol. 18, no. 5, 2024. https://doi.org/10.14453/aabfj.v18i5.07
M. Miao, T. Jalees, S. I. Zaman, S. Khan, N.-A. Hanif, and M. K. Javed, "The influence of e-customer satisfaction, e-trust and perceived value on consumer's repurchase intention in B2C e-commerce segment," Asia pacific journal of marketing and logistics, vol. 34, no. 10, pp. 2184-2206, 2022. https://doi.org/10.1108/APJML-03-2021-0221
B. T. Khoa, "The Triple Helix of Digital Engagement: Unifying Technology Acceptance, Trust Signaling, and Social Contagion in Generation Z's Social Commerce Repurchase Decisions," Journal of Theoretical and Applied Electronic Commerce Research, vol. 20, no. 2, p. 145, 2025. https://doi.org/10.3390/jtaer20020145
R. Sabrina, A. Akrim, D. Hartanto, and J. Dalle, "Role of Perceived Religious Values to Facilitate Predictors of Public Trust in Government: The Case of a Muslim-Majority Culture," Journal of Ethnic and Cultural Studies, vol. 10, no. 3, pp. 169-189, 2023. https://doi.org/10.29333/ejecs/1776
J. Wang, S. Xu, S. Zhang, C. Sun, and L. Wu, "Research on the Impact of Consumer Experience Satisfaction on Green Food Repurchase Intention," Foods, vol. 12, no. 24, p. 4510, 2023. https://doi.org/10.3390/foods12244510
M. Battour, N. A. Noviyani, R. T. Ratnasari, M. Aboelmaged, and R. Eid, "The impact of HDA, experience quality, and satisfaction on behavioral intention: empirical evidence from west Sumatra province, Indonesia," Sustainability, vol. 14, no. 8, p. 4674, 2022. https://doi.org/10.3390/su14084674
J.-J. Igartua and A. F. Hayes, "Mediation, moderation, and conditional process analysis: Concepts, computations, and some common confusions," Span J Psychol, vol. 24, p. e49, 2021. https://doi.org/10.1017/SJP.2021.46
H. Tian, A. B. Siddik, and M. Masukujjaman, "Factors Affecting the Repurchase Intention of Organic Tea among Millennial Consumers: An Empirical Study," Behavioral Sciences, vol. 12, no. 2, Feb. 2022, doi: 10.3390/bs12020050.
N. Natalia and G. Suparna, "Role of Customer Satisfaction in Mediating the Effect of Product Quality and Service Quality on Customers' Repurchase Intention of a Coffee Shop in Bali, Indonesia," European Journal of Business and Management Research, vol. 8, pp. 123-136, Sep. 2023, doi: 10.24018/ejbmr.2023.8.5.2138.
J. F. Hair, C. M. Ringle, and M. Sarstedt, "PLS-SEM: Indeed a silver bullet," Journal of Marketing Theory and Practice, vol. 19, no. 2, pp. 139-152, Apr. 2011, doi: 10.2753/MTP1069-6679190202.
M. Sarstedt, C. M. Ringle, J.-H. Cheah, H. Ting, O. I. Moisescu, and L. Radomir, "Structural model robustness checks in PLS-SEM," Tourism Economics, vol. 26, no. 4, pp. 531-554, 2020. https://doi.org/10.1177/1354816618823921
M. Ben Arbia, M. Ertz, A. Horrich, and O. Bouzaabia, "Influencing Beauty Perceptions: Role of TikTok Influencer Information Adoption in Shaping Consumer Views of Cosmetic Product Quality," Adm Sci, vol. 15, no. 8, p. 294, 2025. https://doi.org/10.3390/admsci15080294
J. Xue, Z. Zhou, L. Zhang, and S. Majeed, "Do Brand Competence and Warmth Always Influence Purchase Intention? The Moderating Role of Gender," Front Psychol, vol. 11, Feb. 2020, doi: 10.3389/fpsyg.2020.00248. https://doi.org/10.3389/fpsyg.2020.00248
M. Al-Bashayreh, D. Almajali, M. Al-Okaily, R. Masa'deh, and A. Samed Al-Adwan, "Evaluating electronic customer relationship management system success: the mediating role of customer satisfaction," Sustainability, vol. 14, no. 19, p. 12310, 2022. https://doi.org/10.3390/su141912310
M. S. Castro, B. Bahli, J. J. Ferreira, and R. Figueiredo, "Comparing single-item and multi-item trust scales: Insights for assessing trust in project leaders," Behavioral Sciences, vol. 13, no. 9, p. 786, 2023. https://doi.org/10.3390/bs13090786
P. Chatzoglou, D. Chatzoudes, A. Savvidou, T. Fotiadis, and P. Delias, "Factors affecting repurchase intentions in retail shopping: An empirical study," Heliyon, vol. 8, no. 9, p. e10619, Sep. 2022, doi: 10.1016/J.HELIYON.2022.E10619.
J. Risher and J. Hair, "The Robustness of PLS Across Disciplines," 2017. [Online]. Available: https://www.researchgate.net/publication/332354144
C. Fornell and D. F. Larcker, "Evaluating structural equation models with unobservable variables and measurement error.," Journal of Marketing Research, vol. 18, pp. 39-50, 1981. https://doi.org/10.1177/002224378101800104
Y. Haji-Othman and M. S. S. Yusuff, "Assessing reliability and validity of attitude construct using partial least squares structural equation modeling," Int J Acad Res Bus Soc Sci, vol. 12, no. 5, pp. 378-385, 2022. https://doi.org/10.6007/IJARBSS/v12-i5/13289
C. Xie and Z. Sun, "Influence of perceived quality on customer satisfaction in different stages of services," Nankai Business Review International, vol. 12, no. 2, pp. 258-280, 2021. https://doi.org/10.1108/NBRI-01-2020-0004
D. S. Purnamasari and J. A. Fadli, "The influence of perceived quality on repurchase intention with the mediating customer satisfaction and perceived value of cosmetic products in jabodetabek," Jurnal Ilmiah Manajemen Kesatuan, vol. 11, no. 3, Jan. 2024, doi: 10.37641/jimkes.v11i3.2311.
A. Nugraheni Afridhianika, M. Harisudin, S. M. Handayani, and U. Sebelas Maret, "The Role Of E-Trust And Brand Image On Repurchase Intention Shopee Food," Business and Accounting Research (IJEBAR) Peer Reviewed-International Journal, vol. 8, 2024, [Online]. Available: https://jurnal.stie-aas.ac.id/index.php/IJEBAR https://doi.org/10.29040/ijebar.v8i1.12446
DOI: https://doi.org/10.47738/jads.v7i1.1058
Refbacks
- There are currently no refbacks.

Journal of Applied Data Sciences
| ISSN | : | 2723-6471 (Online) |
| Publisher | : | Bright Publisher |
| Website | : | http://bright-journal.org/JADS |
| : | taqwa@amikompurwokerto.ac.id (principal contact) | |
| support@bright-journal.org (technical issues) |
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0




.png)